Support

Need Help?

We're here to help you with any questions or issues you might have with your fleet safety monitoring.

Email Support

Send us an email at support@guarddog.live

Response time: Usually within 24 hours

Support Hours

Our support team is available:
Monday - Friday
9:00 AM - 5:00 PM MST

Emergency support available 24/7

Common Issues

Account setup
Billing questions
Camera connectivity
Call chain configuration

Before Contacting Support

To help us assist you better, please include:

Account Information

Your account email address and organization name

Issue Description

Detailed description of the issue you're experiencing

Visual Evidence

Screenshots or screen recordings (if applicable)

Error Messages

Any error messages you've received

Emergency Support

For urgent issues affecting your fleet safety monitoring or active alert system, please include "URGENT" in your email subject line. We prioritize emergency support requests and will respond as quickly as possible.

urgent@guarddog.live

Still Need Help?

Our team is ready to assist you with any questions or issues.

We typically respond within 24 hours during business days.